I hate the business self-help books that are written on the level of a third-grader. This heavily illustrated volume purports to help you 'change resistance into understanding' when 'They Just Don't Get It!'. Of course, it turns out that the reason they don't get it is because you're wrong. So predictable. But they don't come out and tell you that you're wrong - they cloak it in a bunch of crap about 'listening' and 'drawing people out', but at the end of the day, it's that you're wrong.